Common Tech Problems and DIY Solutions

Problem: Cannot open an email attachment.

Possible solutions: The most common cause for this is not having the correct software installed. To see if this is the case, you can look at the file extension to see what program is required. For example, if the extension is .pdf, check to see if you have the most recent version of a PDF reader like Adobe or FoxIT. If not, you can download and install one, but, only from the software manufacturers trusted website.

Problem: Cannot access a file after a malware attack.

Possible solutions: The easiest way to recover files after an attack is to restore them from your backup.

Problem: Printer will not print.

Possible solutions: Check the obvious first, make sure there is enough paper in the tray, and ink or toner are not low. Once those two things are confirmed to be in order, here are a few tactics you can try. The first is to simply turn your printer off and then on again. Next make sure the printer is not offline by going to Start, choose Devices and Printers, Right Click on your printer, choose See What’s Printing, click on Printer and choose Use Printer Online. If it is still not working check the print queue for the status of any print jobs by going to Start, choose Devices and Printers, Right Click on your printer, choose See What’s Printing. If a print job’s status is Paused, Right Click on the job and choose Restart.

Problem: Print outs look faded or low quality

Possible solutions: Make sure your printer is not low on ink or toner. Check your print quality setting by going to Start, choose Devices and Printers, Right Click on your printer, choose Printing Preferences, click on the Paper/Quality tab and make sure EconoMode is unchecked.

Problem: Experiencing recurring problems with regularity.

Possible solutions: If you experience the same problems multiple times a week or even a month, it is time to have  your computer checked out by a professional. There comes a point when the problems are making your job hard and costing you time. The initial expense of a professional will pay for itself in reduced stress and a reliable computer experience.